Optimize Staffing, Performance & Agent Experience
Forecast demand, schedule intelligently and monitor real-time adherence in one unified layer connected to every channel.
What You Get
Intelligent Forecasting
Auri interval forecasts factoring historical trends, live volatility & seasonality.
Shift & Schedule Builder
Template, rotation, split-shift & flexible staffing pattern designer.
Real-Time Adherence (RTA)
Planned vs actual state variance with threshold breach alerts.
Agent State Monitoring
Unified presence view across voice, digital & auxiliary states.
Multi-Channel Staffing Models
Concurrency, AHT, shrinkage & service target aware allocation.
Intraday Reforecast & Alerts
Continuous re-alignment as demand shifts or absenteeism emerges.
Time-Off & Bidding Workflows
Self-service PTO, shift bidding & rule-based approvals.
Quality & Coaching Linkage
Tie adherence + performance metrics to coaching actions & outcomes.
Improve Service Levels
Staff precisely to hit SLA targets without chronic overstaffing.
Reduce Labor Cost
Optimize occupancy & shrinkage with data-backed interventions.
Boost Agent Engagement
Transparent schedules, fair bidding and flexibility reduce attrition.
Enhance Operational Agility
Intraday adjustments prevent cascading performance issues.
Unify WFM & Execution
Close loop between planning, real-time monitoring and coaching.
Data-Driven Decisions
Correlate staffing, adherence and outcomes in a single BI layer.
From Planning to Intraday Control
Eliminate spreadsheet chaos. Uniconnect unifies forecasting, scheduling, adherence and performance analytics for predictable outcomes.