OUTSOURCED OPERATIONS

Higher efficiency + transparency for outsourced delivery

Drive utilization, quality and SLA adherence across multi-client, multi-vertical programs with unified tooling and AI acceleration.

Efficiency and Excellence for Every Client

Boost Agent Productivity

Dramatically reduce after-call work (ACW) and handle time with AI-powered summaries and automated dispositions.

Exceed Every SLA

Gain real-time visibility into queue performance, agent adherence, and sentiment to proactively manage service levels.

Deliver Quality & Consistency

Use AI-driven insights to identify coaching opportunities and ensure consistent quality across all your client programs.

Simplify Multi-Client Operations

Manage distinct client programs with securely separated data, workflows, and reporting on a single, unified platform.

Auri: Your Operations Multiplier

Auri is the AI co-pilot that transforms your contact center efficiency. It drafts call summaries in seconds, flags conversations for quality review, and provides agents with real-time guidance, allowing them to handle more interactions with greater accuracy. The result is lower operational costs and higher client satisfaction.

See Auri in Action

How Global-Serve Inc. Reduced Onboarding by 50%

""With Uniconnect and Auri, our new agents are hitting their performance targets in half the time. The in-flow coaching and automated summaries have been a game-changer for our training and operational efficiency. Our client satisfaction scores have never been higher.""
— Global-Serve Inc.

Frequently Asked Questions

Can we securely separate data for each of our BPO clients?+

Yes. Our platform is built for multi-tenancy, allowing you to create completely isolated environments for each client, from the data and routing rules down to the agent-facing UI and reporting.

How does the platform help reduce agent training time?+

Auri provides new agents with real-time prompts and access to a dynamic knowledge base. This 'in-flow coaching' helps them adhere to scripts and find answers faster, significantly shortening the ramp-up period.

Can we integrate our existing workforce management (WFM) tools?+

Absolutely. Uniconnect is designed to integrate with leading WFM, CRM, and BI systems, allowing you to enhance your existing technology stack, not replace it.

Is the pricing model based on seats, usage, or something else?+

We offer flexible pricing models tailored to the BPO industry, including options for per-seat, per-active-hour, and usage-based plans to align with your client contracts and operational needs.