What You Get
Single Conversation Timeline
Unified call, email, SMS, WhatsApp, chat & social history with full context.
Embedded Auri Agents
Voice & chat deflection bots handle FAQs and routing with seamless handoff.
Smart Routing Engine
Skills, sentiment, priority, language & SLA signals direct interactions dynamically.
Auri Summaries & Suggestions
Auto-summarization, disposition drafts and recommended replies accelerate handling.
Workflow Automation Triggers
Interaction events fire CRM updates, escalations and follow-up tasks.
Real-Time Collaboration
Notes, @mentions & collision detection prevent duplication and context loss.
Voice + Digital Channel Blend
Escalate or switch channels without fragmenting conversation context.
Compliance & Audit Trail
Immutable logs, retention controls & exportable transcripts + recordings.
Auri Signals Power Every Conversation
Intent, sentiment and urgency are detected in real time—fueling routing, summarization, reply drafting and accurate dispositions without extra clicks.
Why choose UniConnect?
We provide everything you need to orchestrate campaigns, automate outreach, and accelerate growth.
Reduce Handle Time
Agents work faster with unified context and Auri-powered drafting.
Improve First Contact Resolution
Context-rich routing and knowledge suggestions lead to quicker outcomes.
Eliminate Channel Silos
No more switching tools; every interaction lives in one workspace.
Lower Training Overhead
Intuitive UI + AI coaching reduces onboarding time for new hires.
Strengthen Compliance
Automatic retention policies, masking and audit logging built-in.
Happier Customers
Consistent experiences across channels build trust and loyalty.
Elevate your agent + customer experience
Connect every interaction, boost productivity with AI, and deliver consistent outcomes across channels without operational chaos.