Uniconnect Edge: Performance-Driven Softphone
A focused, distraction-minimizing softphone for high velocity contact center teams—built for transfer precision, conferencing speed and workflow flexibility.
What You Get
Specialized Agent Workspace
Purpose-built softphone for high-velocity contact environments.
Multi-Mode UI
Full, docked & minimized presence for flexible multitasking.
Advanced Call Transfers
Blind, attended & consult flows with real-time availability.
Conferencing & Merging
Add participants or merge simultaneous calls into a unified bridge.
Granular Call Controls
Mute, hold, record (policy-aware), merge & warm consult.
Shift & Status Panel
Live adherence & status updates integrated with WFM.
Multi-Account Switching
Securely handle multiple brand / client profiles in-session.
Security & Compliance
2FA, event logging, masking & role-based capability exposure.
Optimized Agent Performance
Streamlined UI reduces friction and idle handling time.
Enhanced Security
Strong session controls and compliance-friendly call features.
Flexibility
Adapt to complex call flows: transfers, merges and parallel consults.
Improved Collaboration
Fast add & merge encourages real-time expert engagement.
Accessibility
Dock + minimized modes support multitasking without context loss.
Operational Consistency
Standardized controls reduce training overhead and errors.