Uniconnect Edge: Performance-Driven Softphone
A focused, distraction-minimizing softphone for high velocity contact center teams—built for transfer precision, conferencing speed and workflow flexibility.
What You Get
Specialized Agent Workspace
Purpose-built softphone for high-velocity contact environments.
Multi-Mode UI
Full, docked & minimized presence for flexible multitasking.
Advanced Call Transfers
Blind, attended & consult flows with real-time availability.
Conferencing & Merging
Add participants or merge simultaneous calls into a unified bridge.
Granular Call Controls
Mute, hold, record (policy-aware), merge & warm consult.
Shift & Status Panel
Live adherence & status updates integrated with WFM.
Multi-Account Switching
Securely handle multiple brand / client profiles in-session.
Security & Compliance
2FA, event logging, masking & role-based capability exposure.
Why choose UniConnect?
We provide everything you need to orchestrate campaigns, automate outreach, and accelerate growth.
Optimized Agent Performance
Streamlined UI reduces friction and idle handling time.
Enhanced Security
Strong session controls and compliance-friendly call features.
Flexibility
Adapt to complex call flows: transfers, merges and parallel consults.
Improved Collaboration
Fast add & merge encourages real-time expert engagement.
Accessibility
Dock + minimized modes support multitasking without context loss.
Operational Consistency
Standardized controls reduce training overhead and errors.