GUEST EXPERIENCE

Responsive, personalized guest communication at scale

Automate routine inquiries, accelerate service recovery and deliver consistent multi-property engagement with unified tooling.

5-Star Service, Every Time

Deliver Instant Service

Provide 24/7 automated assistance for booking inquiries, amenity requests, and common questions, freeing up your staff.

Accelerate Service Recovery

Instantly flag and route guest issues to the right team, turning potential problems into loyalty-building moments.

Increase Ancillary Revenue

Proactively offer room upgrades, late check-outs, and local experiences at the right moment in the guest journey.

Drive Repeat Bookings

Use guest data and stay history to power personalized loyalty campaigns that keep guests coming back.

Auri: Your Digital Concierge

Auri enhances the guest experience from pre-arrival to post-stay. It answers questions, facilitates requests, and gathers feedback, all while providing your team with the context they need to deliver truly personal service. Think of Auri as the ultimate assistant for your front desk, reservations, and marketing teams.

Enhance Your Guest Experience

The Future of Hospitality

40%

Reduction in routine front desk inquiries

15%

Increase in ancillary service upsells

50%

Faster service issue resolution time

20%

Lift in repeat guest bookings

Frequently Asked Questions

Can this system manage communications for multiple hotel properties?+

Yes, our platform is designed for multi-property management. You can centralize communications or manage them at the property level, all while maintaining a global view of the guest.

Does Uniconnect integrate with our Property Management System (PMS)?+

Yes, we provide integrations with leading PMS providers. This allows for a seamless sync of booking data, guest profiles, and stay history, giving your team complete context.

How can we use this to handle negative guest feedback?+

Auri can detect negative sentiment in messages and automatically flag the conversation for urgent attention. It can create a service recovery ticket and route it to the appropriate manager with a full summary, enabling a swift and effective response.

Can we automate pre-arrival and post-stay communication?+

Absolutely. You can set up automated campaigns to send welcome messages, offer upgrades, request reviews, and deliver targeted re-engagement offers to past guests.