One Platform for Total Customer Engagement

Unify voice, email, chat, messaging apps and social channels into a single, Auri-accelerated workspace that gives agents total context and customers faster resolutions.

• Voice + digital channels
• Unified inbox
• Smart routing & automation

Deploy autonomous voice & chat agents while boosting human performance with real-time assist, summarization and automation.

• Voice & chat agents
• Real-time assist
• Summaries & analytics

Design entities, relationships and automations visually—without engineering tickets or plugin bloat.

• Custom data models
• Dynamic layouts
• Workflow automation

Turn raw interaction, CRM and performance data into actionable, shareable insight—without analyst bottlenecks.

• Unified semantic layer
• Drag & drop analytics
• Auri insights

Launch, optimize and scale compliant outbound programs across voice, SMS, email & messaging with precision—and zero swivel-chair.

• Multi-channel orchestration
• Scheduling & retries
• Auri audience & timing

Sync data, trigger workflows and extend functionality using stable APIs, event streams and managed connectors.

• Pre-built connectors
• Realtime context fetch
• Workflow writeback

A focused, distraction-minimizing softphone for high velocity contact center teams—built for transfer precision, conferencing speed and workflow flexibility.

• Specialized agent app
• Dock & compact modes
• Advanced transfers

Forecast demand, schedule intelligently and monitor real-time adherence in one unified layer connected to every channel.

• Auri forecasting
• Shift & schedule planning
• Real-time adherence