Operational & Revenue Intelligence in Real Time
Turn raw interaction, CRM and performance data into actionable, shareable insight—without analyst bottlenecks.
What You Get
Unified Semantic Data Layer
Curated, governed metrics for interactions, agents, cases and revenue.
Real-Time Dashboards
Streaming KPIs across queues, channels, SLAs & workforce performance.
Drag & Drop Report Builder
Visual composition with filtering, grouping, cohorting & drill paths.
Auri Insights & NLQ
Natural language questions produce contextual visual & narrative answers.
Variance & Anomaly Detection
Automatic surfacing of outliers and performance regressions.
Attribution & Journey Views
Multi-touch progression and funnel conversion clarity.
Voice & Sentiment Analytics
Transcriptions, topic extraction & emotion scoring feed improvement loops.
Scheduled & Shareable Reports
Email / Slack delivery with permission-aware bundles.
Data Export & Warehouse Sync
Managed pipelines to lakes & warehouses keep external BI aligned.
Decide Faster
Instant operational visibility reduces lag between signal and action.
Unify Metrics
One aligned source of truth across support, sales and success.
Proactive Management
Intervene before SLAs breach or queues spike out of range.
Optimize Staffing
Utilization & workload heatmaps guide resourcing.
Improve Forecast Accuracy
Historical & live trend overlay enhances predictions.
Close the Loop
Tie outcomes back to process / channel changes.
From reactive reporting to proactive intelligence
Empower teams with continuous visibility. Remove guesswork, identify leverage points, and drive measurable improvement loops.