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CUSTOMER LIFECYCLE

Frictionless service & proactive retention across channels

Increase conversion, loyalty and NPS by unifying support, transactional messaging and lifecycle outreach in one platform.

Build a Brand Customers Love

Increase Conversion Rates

Provide instant, AI-powered answers to pre-purchase questions, guiding shoppers to the right product and reducing cart abandonment.

Deliver Effortless Support

Automate common post-purchase inquiries like 'Where is my order?' and equip agents with full context for faster, better service.

Boost Customer Lifetime Value

Use purchase history and browsing behavior to power personalized campaigns that drive repeat business and increase loyalty.

Engage on Any Channel

Connect with customers seamlessly across SMS, web chat, social messaging, and email from a single, unified platform.

Auri: Your 24/7 Sales and Support Agent

Auri is the AI assistant that never sleeps. It helps customers find products, answers questions, and resolves support tickets around the clock. For your team, Auri summarizes conversations, identifies sales opportunities, and handles repetitive tasks, freeing them to build real customer relationships.

Meet Your AI Teammate

The Complete Toolkit for Modern Retail

Proactive Abandoned Cart Campaigns

Automatically trigger multi-channel reminders with personalized offers to recover potentially lost sales.

Unified Customer View

Give agents instant access to order history, past conversations, and browsing activity in one place.

Intelligent Self-Service

Let customers resolve their own issues 24/7 with an AI-powered chatbot that can handle returns, order tracking, and FAQs.

Customer Segmentation & Analytics

Use data to identify your most valuable customers, spot churn risks, and uncover product feedback trends.

Frequently Asked Questions

Does this integrate with Shopify / Magento / etc.?+
Yes, Uniconnect offers pre-built connectors for all major ecommerce platforms, allowing for deep integration with your product catalog, order management system, and customer data.
Can the AI chatbot recommend products?+
Yes. When connected to your product feed, Auri can act as a personal shopper, making intelligent recommendations based on a customer's questions and browsing behavior.
How can we use this to reduce our return rate?+
By providing better pre-purchase guidance through AI chat, you can ensure customers are buying the right product the first time. Additionally, analyzing return reasons summarized by Auri can help you identify and fix product or description issues.
Can we manage our social media DMs and comments here?+
Yes, our omnichannel inbox consolidates conversations from Facebook, Instagram, WhatsApp, and more, allowing your team to manage all customer interactions from one central hub.