Effective Date: 2025-01-01
Company: UNICONNECT TECHNOLOGIES USA LLC
At Uniconnect Technologies USA LLC (“Uniconnect“, “we“, “us“, or “our“), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect personal information in connection with our products and services—primarily delivered via on-premise deployment within client environments
1. Scope
This Privacy Policy applies to:
Customer and partner interactions with Uniconnect Support and licensing communications
Use of our websites and communication channels
It does not apply to data processed inside the Uniconnect platform hosted on client infrastructure. Such data is fully controlled by the customer and is not accessed or processed by Uniconnect unless explicitly permitted.
2. What We Collect
a. Business and Licensing Information
We collect limited data to support licensing and business operations:
Company name, contact names, emails, phone numbers Contractual and billing details
License identifiers
b. Support and Troubleshooting Data With customer consent, we may receive:
System logs, configuration files, or diagnostic reports Screenshots or system metadata
Session data (if live support is requested)
c. Optional Telemetry (if enabled by the customer)
When telemetry is enabled, we may receive anonymized, non-personal technical data such as:
Deployment environment details Feature usage statistics
Crash or error reports
Telemetry is opt-in, anonymized, and fully under the customer’s control.
3. Use of Information We use information for:
Managing licenses and customer accounts
Providing support, patches, and updates
Improving our services through voluntary or anonymous feedback Fulfilling legal or contractual obligations
We do not use customer-provided production data for analytics or marketing.
4. Data Ownership and Access
When our software is installed on your premises or private cloud:
All data processed remains under your ownership and control
Uniconnect does not access or process your customer data unless you explicitly authorize us to for support
You are responsible for compliance with applicable data privacy laws (e.g., GDPR, HIPAA)
5. Data Sharing and Disclosure
We do not sell or rent any customer or contact data. We may share minimal information with:
Authorized service providers for billing, compliance, or technical support Legal authorities, only when required by law or legal process
6. Security
We follow industry-standard practices to protect the limited personal and business data we collect (e.g., access controls, encryption at rest/in transit where applicable). Customers are responsible for securing their on-premise deployment of Uniconnect software.
7. Data Retention
We retain customer contact, licensing, and support data:
For the duration of the contract
As required by law or regulation
Or until the customer requests deletion (subject to legal limits)
8. Your Rights You may:
Request access to the personal/business data we store Correct, update, or delete your dataWithdraw consent to optional telemetry or communications Please contact us at hello@uniconnect.io to exercise your rights.
9. Policy Updates
We may revise this Privacy Policy periodically. Updates will be published on our website and communicated to affected customers when material changes are made.
10. Contact Us
UNICONNECT TECHNOLOGIES USA LLC 8 THE GREEN STE R DOVER, Delaware 19901 United States
📞 +1 302-883-8313
✉️ hello@uniconnect.ai
🔗 https://uniconnect.ai
